Digital Frequently Asked Questions

We may be able to help you more quickly by providing answers to the most frequently asked questions. Review and click the service topics below.

Questions About Our Digital Editions

Questions about Your Device and Digital Subscriptions


How is the digital edition different from the print edition?

The digital edition contains all the same content as the print edition in an easy-to-access digital PDF format.

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How is the digital edition delivered to me?

Your digital edition will be delivered directly to the device on which you have activated your subscription.

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Can I read my digital magazines on multiple devices?

You can read your digital issue at work and at home on every device associated with your device provider.

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Which operating systems and devices (tablet or smartphone) is the digital edition available on?

iOS: iPhone, iPad.

Android: Samsung Galaxy Phone, Sony Xperia Phone, Google Nexus Tablet, Samsung Galaxy Tablet, Kindle Fire.

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I have just purchased a subscription from you, how do I access my digital edition?

Apple Users:

  • Download APP from the APP store
  • On your iPad, select the profile icon on the top right of your screen. iPhone users should select "My Account" under the menu on the top right of the screen.
  • On the following screen enter your 10 digit subscriber number and select "Sign in"

Android Users:

  • Download APP from the Google Play Store
  • Under the menu on the top left of you screen, select "My Account"
  • On the following screen enter your 10 digit subscriber number and select "Sign in"

Windows/Desktop Users:

Unfortunately, the Windows 8/10 APP is no longer supported and will not be receiving new issues. But you can still access your issues through your subscription online.

Log-in to customer care for your 10 digit subscriber number or email us at service@hellomagazine.ca or call us at 1-866-849-0861.

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What issues am I entitled to as part of my digital subscription?

Purchasing from the publisher entitles you to all available issues we have published in the library. If you purchased your subscription through the store (iTunes, Google Play Store or the Window Store) you will not have access to the back issues.

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What happens to my issues when my subscription expires?

Nothing. Any purchased digital issues or issues available as parts of your subscription are yours to keep (Unless you delete the downloaded version from your device).

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How do I cancel the digital subscription?

If you purchased your subscription through Rogers, simply contact our customer service department. Call us at 1-866-849-0861, or click here to make your request at any time

If you purchased your subscription through the store (iTunes, Google Play Store or the Window Store), you will have to cancel your subscription by contacting the digital partner through whom it was purchased.

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I’m having trouble signing in, what do I do?

Please uninstall and reinstall the latest version of the app from the app store and try signing in again. For further troubleshooting please click on the specific operating system's FAQ's.

If you are still having trouble, please contact customer care at 1-866-849-0861 or via email at service@hellomagazine.ca

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What if I am already a subscriber to the print version? Can I convert my subscription to the digital version?

Yes, simply contact our customer service department at 1-866-849-0861, or click here to make your request at any time. Be sure to include the exact name and address as it appears on your account. Please state that you want to switch from print to digital version. Your subscription will be reset based upon the current digital subscription price.

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Can I switch back from the digital version to the print version?

Yes, if you have purchased your subscription directly from us simply contact our customer service department. You may call us at 1-866-849-0861 or email us at service@hellomagazine.ca.

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Who can I contact with additional subscription-related questions?

Email service@hellomagazine.ca and include the name and address on your subscription.

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